Forces Financial

Type of business

Insurance products for members of the Armed Forces

Products

Household, Private Car, Travel, Kit & Contents Insurance

Length of relationship

Since August 2006

Background

Due to the unique nature of their roles and the risks they face, Armed Forces personnel tend to find it more difficult than the general public to obtain insurance cover.
Forces Financial was established to make this easier by offering a portfolio of highly tailored products. To deliver this proposition effectively, they needed an experienced 3rd party who could create a comprehensive administrative, IT and marketing solution.

The Solution

One of the key reasons Forces Financial chose Fortis Insurance Solutions was for our service delivery.
Crucially, our solution made it possible for policy documentation to be printed remotely. This was vital as the clients are based in several Armed Forces headquarters across the UK and Europe
Thanks to Fortis Insurance Solutions, Forces Financial is now able to offer Armed Forces personnel especially easy access to a wide range of tailored insurance products ¬including Household, Private car, Travel and Kit and Contents cover.
An easy-to-use website, combined with leading edge telephone-based customer service and a programme for the migration of existing customers has also helped Forces Financial increase take-up of its portfolio - delivering value and satisfaction.
Fortis Insurance Solutions’ ability to take on a unique, complex project and deliver to it rigid timescales and budgets reflects the depth of our experience and expertise.

What our Partner says

“We have enjoyed a great trading partnership with Fortis Insurance Solutions for a number of years now, during which time they have looked after our customers well and displayed continued commitment to the development of our specialist insurance propositions. The fact that we renewed our contract with Fortis Insurance Solutions shows we have every confidence the team will continue to live up to the standards they have delivered to date.”

Robin Williams, Director, Forces Financial